Returns Policy

Due to the nature of precious metals markets and the limited-edition status of our collectibles, all sales are final once an order has been confirmed and payment processed. This policy is consistent with industry-standard practice across precious metals dealers in the United States.

Precious metals prices fluctuate with spot market movements. We are unable to accept returns driven by changes in spot price after the time of purchase. We strongly encourage all customers to review product specifications, purity markings, weights, and pricing before completing their order. Our team is available to answer any pre-purchase questions — contact us at info@atlasreserve.global prior to ordering.

All orders are fully insured and carefully packaged. In the rare event that your order arrives visibly damaged or with a manufacturing defect, we will make it right.

To initiate a damage or defect claim:

1. 01Contact us within 14 calendar days of the confirmed delivery date.
2. 02Provide your order number and a written description of the damage or defect.
3. 03Attach clear photographs of the item and all original packaging materials.
4. 04Do not discard any packaging — it may be required for the insurance claim.

Upon verification, Atlas Reserve LLC will arrange a replacement (where stock permits) or a full refund at our discretion. Claims submitted after 14 days of delivery cannot be accepted.

If you receive an item that does not match your confirmed order, please contact us within 14 calendar days of delivery with your order confirmation number and a photograph of the item received. We will arrange a prepaid return and dispatch the correct item at no additional cost to you.

Precious metals purchased through a self-directed IRA are delivered directly to an IRS-approved depository and are subject to custodian and depository policies in addition to this Returns Policy. Returns or exchanges of IRA-held metals must be coordinated through your custodian and are subject to IRS regulations governing self-directed IRAs.

Atlas Reserve LLC does not accept the return of IRA-held metals directly. Please contact your custodian in the first instance for any IRA-related concerns.